I used them a few times over the years but this is the last time I will ever step foot in this place. I sent the truck in for a quote on a front end issue and a squeaky belt. They then sent me laundry list of issues and a quote for almost 3,000$ to fix when all I asked for was the 2 issues listed above. They then resent another quote for just the 2 issues and wanted almost 2,000$ I called other local mechanic’s and got quotes for 600$-1,000$. I told them I didn’t want to move forward because there pricing was too high. They then charged me 200$ for a diagnostic fee, I get looking isn’t free but 200$ is again outrageous. The manager said there’s nothing he can do. Me being a business owner I always try and make it right for the customer, they did not! I will say the front desk people are nice and friendly.
Hi Tyler, Thank you for your feedback. We're sorry to hear that your experience left you feeling disappointed. When your truck was inspected, we found that it required repairs to meet state inspection requirements, and we also documented additional items that may need attention in the future. We provide a digital vehicle inspection with every visit so our customers have a complete picture of their vehicle's condition, but there is never any obligation to approve recommended repairs. We understand that our estimate did not align with your expectations, and we respect your decision to seek another opinion. We appreciate your kind words about our front office team and are sorry we were unable to provide the experience you were hoping for. - Oswald Service and Repair Team
- Lighthouse Automotive Inc. - South