We had just arrived to the OBX for vacation when our Avalanche had trouble starting. We run an automotive repair shop in Maryland and we know how important it is to get quality service. After talking to some contacts in the industry, we got several recommendations for Lighthouse Automotive. We called first thing on Monday, and John was able to squeeze us in (We were supposed to leave on Wednesday). They quickly diagnosed our issue, gave us a reasonable estimate, and got us back on the road on Wednesday. Our service advisor Levi was very professional and thorough, and called us every day with updates. We can't say enough about the team at Lighthouse and the work they did for us!
Brent, thank you so much for taking the time to leave such an incredible and thoughtful review. We know how stressful it can be when vehicle trouble interrupts a vacation, especially when you’re far from home and working against a tight timeline. It means a great deal to us knowing that, as fellow automotive professionals, you trusted our team after receiving recommendations from others in the industry. We’re so glad John was able to get your Avalanche worked into the schedule quickly and that our team could properly diagnose the issue, provide a fair estimate, and get everything completed in time for your planned departure. We’re especially happy to hear Levi provided the thorough communication and daily updates that helped make the process easier and gave you confidence throughout the repair. Our team works hard every day to deliver the kind of service, professionalism, and quality workmanship we would want for our own families, so receiving feedback like this truly means a lot. Thank you for trusting Lighthouse Automotive while visiting the Outer Banks, and we sincerely appreciate your kind words and support. Safe travels, and enjoy the rest of your vacation!
- Lighthouse Automotive Inc. - North